Google is asking users of HP Chromebook 11 to return their chargers after the emergence of reports about overheating and melting. The recall could affect any device bought before December 1, Google and HP have pulled the machine from store shelves last month. The Consumer Product Safety Commission reported recently that Google obtained nine reports concerning the problematic chargers. These overheated chargers allegedly caused burnt pillow and minor injury on one user.
To get a replacement charger, users should fill an online form provided by Google. To return the original charger, Google also offers affected consumers prepaid shipping package. Collected chargers will be disposed of properly. Because the HP Chromebook 11 is equipped with microUSB port, users could charge the laptop to other chargers. Google has seen modest success with its new lightweight computing device and about a quarter of sub-$300 laptops sold are Chromebooks.
Overheating batteries and chargers are common issues reported by users of mobile devices. Previously, Apple and Dell needed to recalls a large amount of chargers due to possible fire hazard. In January this year, HP was required to pay $425,000 because it failed to report on problems with Li-ion battery packs.
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